15% off every care set until Sunday, no code needed
Last updated: 8 October 2026
Shipping
Orders are shipped from France, Monday to Friday, with the delivery option you select at checkout. Shipping costs are calculated at checkout and shown before you confirm your order.
Every order requires 1 to 3 business days of careful preparation before shipping. In rare cases, in particular for vintage pieces transferred from our Paris stock, preparation may take up to 10 business days. If you need a piece by a specific date, write to us at contact@poetro.store before ordering and we will advise on shipping and expedited handling. As soon as your order ships, you receive an email with the tracking information.
All parcels are insured and tracked. Transit times shown by the carrier count from the day of dispatch.
Delivery
Your order is delivered to the address you provide at checkout. Delivery takes place when you, or a person you designate, take physical possession of the parcel; the risk of loss or damage passes to you at that moment. Please check the parcel on delivery and report any damage to us within 48 hours, with photographs, so that we can file a claim with the carrier.
Duties and taxes
Customers in the European Union. Your order ships from France within the EU. There are no customs duties and no additional charges on delivery. VAT is included in the prices you see online. The price at checkout is the final price you pay.
Customers in the United States. Import duties set by US Customs apply to every shipment regardless of its value (the former duty-free threshold for low-value parcels no longer applies). They are not included in our prices or shipping fees and are billed by FedEx, usually on delivery and sometimes by a separate invoice after delivery. These charges are set by the US authorities and are outside our control.
Customers in the United Kingdom. Orders to the United Kingdom require a minimum order value of 160 euros. Below the British import threshold of 135 pounds, UK VAT would have to be charged by the seller at checkout, which requires a UK VAT registration we do not hold; above it, UK VAT and any duty are collected by the carrier on delivery. Import charges are not included in our prices.
Customers in Switzerland, Norway and the rest of the world. Import duties and taxes are not included in our prices or shipping fees. Your order may be subject to charges set by the customs authority of the destination country, collected by customs or by the carrier on delivery, sometimes invoiced separately before or after delivery. These charges are the customer's responsibility and we have no control over their amount. We recommend checking your local customs rules before ordering.
Care products. A few countries do not allow the import of cosmetic and care products by post, for example Mexico and Peru. For these destinations the checkout offers delivery for vintage pieces only; care products cannot be shipped there.
If you have any question about the possible charges for your country, write to us at contact@poetro.store before placing your order. We are happy to help.