The company CONCORDE MEDICALE, SARL with a capital of 10.000 euros, headquartered at 34 rue Gioffredo – 06000 Nice – France, registered on the Companies Register under number: 752 371 252, NAF code: 4646Z, intra-community VAT No. FR10752371252, publisher of the website https://www.poetro.store (hereinafter «the Company»).
Web Host: Ecwid Inc.
Contact: contact@poetro.store
1. Applicability of the general terms and conditions
The Website accessible at https://www.poetro.store is a sales and trading platform specialised in «second hand» or «vintage» fashion/luxury products (hereinafter, the «Products»).
Any person making a purchase on the https://www.poetro.store website (hereinafter: «the Customer»)
These General Terms and Conditions that have been made available online by the Company on https://www.poetro.store govern all offers, orders, agreements and other legal relationships between the Customer and the Company with respect to the use of the Website, including the purchase and sale of a Product on or via the Website.
2. Order
All Orders require the Customer's registration or identification of the Customer via his/her Customer Account. It implies an obligation of payment.
The Customer declares that he is of legal age and not under guardianship. An order placed by the Customer implies irrevocable adhesion to these general conditions of sale. The sales contract is governed by French law.
The Customer has selected the Product desired in the desired style and has added the Product to the shopping cart.
The Customer has followed and completed the following steps:
a) The Customer has filled in his/her address details and, if the delivery address is not the same as the invoice address, the delivery address desired.
b) The Customer has checked the order.
Before clicking on the "Order" button, the Customer has the possibility to check the details of his/her order and its total price by clicking on the "Continue Shopping" button and on the icon representing a shopping cart to freely modify his/her Shopping Cart before validating his/her Order.
c) The Customer has selected the payment method desired and possibly has made a full advance payment.
d) The Order has been placed.
If the Order has been accepted by the Company, the Company will send to the Customer a confirmation, by e-mail, as soon as possible after the Order has been placed.
If the Customer does not receive any e-mail following his/her Order, it is the Customer's responsibility to contact the Company's customer service department by email at contact@poetro.store
The Company reserves the right to make changes to the product(s) ordered that are related to technical developments in accordance with Article R. 212-4 of the French Consumer Code.
The Company can in no way be held liable in the event of a data entry error or error transmission that does not allow the delivery of the confirmation email and/or the Items.
The Agreement, including the security an privacy placed on the Website and these General Terms and Conditions, constitute the entire agreement between the Customer and the Company with respect to the use of the Website and the placement and execution of an Order.
3. Presentation of the products
The products proposed for sale are described and presented as accurately as possible. However, if errors or omissions do occur in relation to this presentation, the Company cannot be held responsible.
The photographs depicting our products are for guidance purposes only. These photographs and the text describing the products do not fall within the scope of the contract.
The Company may, for reasons related to its suppliers, deliver an item to the Customer whose composition is slightly different from that described but is in any event of equal or superior quality to the item ordered.
4. Price
The prices shown on the website or online store are understood to be:
• Inc. tax (inclusive of all tax, including VAT) for Customers having provided a delivery address within the European Union
• Excl. tax (not including tax) for Customers having provided a delivery address outside of the European Union
The prices are understood not to include delivery fees, which remain payable by the Customer, except in the event of a temporary or permanent promotional offer.
The prices are guaranteed subject to typographical or printing errors. The Company will be entitled to adjust the prices indicated on the Website from time to time without any notice being required, notably in the event of modification of fiscal or economic data. The prices indicated at the time at which the Order is placed will be deemed to be the prices that form part of the Agreement.
5. Paying for a Product
The Company uses the secure payment tool Stripe and guarantees to the Customer that it never has access to confidential information concerning the method of payment used by the Customer to pay for his or her order.
To make the payment owed, the Customer will be invited either to provide a bank card number, the date of expiration of this card accompanied, where necessary, by the security code.
The Customer’s bank details will be asked for each order insofar as only the bank chosen by the Company for the execution of these financial transactions remains in possession of the confidential information.
To this end, the Customer guarantees to the Company that he or she has the authorisation that is possibly necessary to use the method of payment chosen when the order is confirmed. If the bank refuses, the order will be automatically cancelled and the Customer informed thereof by e-mail.
Any order is equivalent to the express and irrevocable acceptance of the prices and descriptions of the products available for sale. Validation of the order by the Customer is equivalent to acceptance of the general conditions of sale.
When a validated and paid order contains one or more erroneous elements (price, description, photo, coupon ...), the Company reserves the right to cancel and proceed to the refund of the latter.
Fees for payment at checkout are non-refundable in case of cancellation of the order by the buyer before actual receipt of the order.
6. Delivery
The Company ships worldwide and the Customer will be able to track the order at any time. The cost of shipping the Customer's order will be calculated at checkout. The customer’s order will be delivered to the delivery address specified by the customer when placing the order.
The delivery times shown on our website have been communicated to us by the transport provider and are for guidance purposes only. The non-adherence to these times can no way be held against the Company, nor give rise to the termination of a contract or any compensation for damages.
Transport is at the Customer's own risk once the goods have left the warehouse. The Customer must check the state of the packaging and the conformity of the items delivered and immediately inform the Company of any anomalies. Any claims should be made using the delivery slip presented by the transport provider within 48 hours by e-mail to: contact@poetro.store.
Orders are shipped within 7 business days at most for a Delivery from the first business date after the confirmation of the Order. Nevertheless, the period may be extended up to 10 working days, especially after the launch of the new arrivals and from November 23 to December 31, considering the significant increase of the orders volume.
If the Customer's order product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. The Customer will be responsible for the payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
The Company can not be held responsible for late delivery not being of its own doing, justified by a case of force majeure (as defined below) or due exclusively to unavailability of the Customer after several proposals for appointments by the carrier. Also, the Company can not be held liable for any harmful consequences resulting from a delay in delivery, only the reimbursement of the Item by the Company being possible to the exclusion of any other form of compensation.
7. Force Majeure
The Company is not liable for any damage as a result of a delay in the delivery or a failure to deliver that has been caused by circumstances that impede the Company from complying with its obligations, and that cannot be attributed to the Company because they cannot be blamed on the Company, and cannot be deemed to be for the Company’s account in accordance with the law, a legal act or in accordance with generally accepted standards, such as – but not restricted to – war, threat of war, civil war, riots, a day of national mourning announced by the government, strikes, transport problems, trade limitations, problems with customs authorities, fire, flooding, earthquake or the bankruptcy of third parties engaged by the Company, a failure on the part of the Company’s suppliers to supply goods or a failure on the part of the Company’s suppliers to supply goods in a timely manner, interruptions in the supply of goods to be delivered by third parties, including water and electricity, and other serious interruptions in the business operations of the Company or third parties that it engages.
If as a result of a situation involving force majeure the Company fails to comply with its obligations under the Agreement or fails to do so in a timely manner, the Company will be entitled to perform the Agreement within a reasonable term or – if compliance within a reasonable term is not possible – to dissolve the Agreement in whole or in part, without the Company being obliged to pay the Customer any compensation in that respect.
8. Returns and refunds
The Company offers for sale one of a kind, rare vintage pieces. Therefore, If a Customer is unhappy with an item or items he has his right to exchange his order.
Once we receive your return you will automatically receive a credit for the price of the product minus the cost of return shipping, this credit is valid for one year.
How to exchange an item: email contact@poetro.store within 2 days of receiving your order. Please state order number in the subject and the reason for return. To know more about exchanges, we invite you to consult our return policy.
9. Guarantee and liability
The Company is not liable for any indirect, additional or consequential damage, of any kind whatsoever, that the Customer sustains in connection with the Agreement. Under no circumstances will any direct damage, for which the Company is legally liable towards the Customer, exceed the Purchase Price. This provision is not intended to exclude the Company’s liability in the event of bodily injury or death. The Company refers to the disclaimer with regard to its liability in respect of the Website and the use of the Website.
10. Personal data and coolies
The collection of the Customer ’s personal data is necessary for the treatment of his order. In accordance with the provisions of the French Act No. 78-17 of 6 January 1978 relative to information technology, files and freedoms, the Customer's information is only used in the context of a business relationship https://www.poetro.store. This information is never shared with third parties or resold. Finally, the Company does not store any bank details. Transactions are processed entirely by Stripe. To improve the Company's service, the Websites may use cookies. This means the Customers do not have to log in each time the visit. A cookie is a computer file stored on the Customer’s hard disk, allowing the Customer to be recognised, without time limitation. The Customer can of course delete these cookies by disabling their use in their browser.
11. Privacy Policy
To know more about how we manage data, we invite you to consult our privacy policy.
12. Complaints
The contact details of the Seller can be found by clicking on the ‘contact’ button on the Website. No Returns for product on SALE
The Buyer will be obliged to inspect the Product when it has been delivered and to notify the Seller within a reasonable term in the event that there are any visible defects or other complaints regarding the performance of the Agreement. Such complaints must be submitted in writing and must be fully and clearly substantiated.
The Seller will respond to any complaints that it receives within a term of 7 days after receipt. The Seller will notify the Buyer within a term of 14 days in the event that it is foreseeable that the complaint will require a longer term to be processed, stating the term within which the Buyer can expect to receive an answer.
13. Applicable law and competent jurisdiction
These general conditions of sale are governed exclusively by French law. In the event of a dispute between the customers and the Company concerning the interpretation, performance or termination of this Terms and Conditions’s, the Company strongly encourages the client to contact the company in the first instance to attempt to resolve the disagreement amicably.
If no amicable solution to the dispute is found, the Company and the customer agree to refer the dispute to the French courts. The terms of this article do not deprive consumers of their right to take legal action, or to defence in the event of legal action, in their country of residence or domicile, or of their right to consumer protection measures as set out in the legislation applicable in their country of residence.
Template of withdrawal form
(Complete and send back this form, with the order number)
For the attention of CONCORDE MEDICALE – 34 rue Gioffredo, 06000 Nice, France
By e-mail: contact@poetro.store
I hereby give notice that I withdraw from my contract of sale of the following products:
Ordered the ……………..(date of order) and/or received the ……………..(date of delivery)
Customer name:
Customer address:
Customer signature (only required if the form is being returned in hardcopy)
Date:
For any information, please contact the Customer Service by email at contact@poetro.store or by phone: + 33 7 45 14 84 47
14. Disclaimer
The Company will not be held responsible for any inconvenience or loss as a result of the use of Internet services, notably in the event of service interruption, the presence of computer virus’ or external breaches, or more generally, any event deemed force majeure in the courts.
15. Miscellaneous provisions
The invalidity or inapplicability of one of the clauses of these general conditions of sale or special conditions will not affect the validity of the other clauses of the general conditions of sale. The relevant clause will be replaced by a provision that is as close as possible to it.
For further information or to make a claim, the Customer can send an e-mail to contact@poetro.store
