15% off every care set until Sunday, no code needed
Last updated: 23 October 2026
POETRO, a société à responsabilité limitée (SARL) with a share capital of 10,000 euros, registered with the Nice Trade and Companies Register (RCS Nice) under number 752 371 252, with its registered office at 43 rue Paul Déroulède, 06000 Nice, France, intra-community VAT number FR10752371252, is the publisher of the website https://poetro.store (hereinafter "the Company"). Contact: contact@poetro.store. Hosting: Ecwid by Lightspeed (see Legal Information).
1. Scope
The website https://poetro.store (the "Website") sells pre-owned vintage fashion and luxury pieces, leather care products and digital care guides (the "Products"). Any person placing an order on the Website is referred to as "the Customer". These General Terms and Conditions govern all offers, orders and sales concluded on or through the Website between the Customer and the Company.
2. Orders
Orders may be placed with or without a customer account. Every order implies an obligation to pay. The Customer declares that he or she is of legal age and has the capacity to contract. Placing an order implies acceptance of these Terms, which the Customer confirms at checkout. The sales contract is governed by French law.
Ordering steps: the Customer selects a Product and adds it to the cart; enters the billing address and, if different, the delivery address; reviews the order, including the delivery cost and the total price, before confirming; chooses a payment method; and places the order. If the order is accepted, the Company sends a confirmation email. If no confirmation email arrives, the Customer should contact contact@poetro.store. The Company cannot be held liable for a data-entry error made by the Customer that prevents delivery of the confirmation email or of the Products.
Digital Products (care guides delivered by download or by email) are delivered immediately after payment. By ordering a digital Product the Customer expressly requests immediate delivery and acknowledges that he or she thereby loses the statutory right of withdrawal (Article L221-28, 13° of the French Consumer Code).
These Terms, together with the order confirmation, constitute the entire agreement between the Customer and the Company regarding the order.
3. Products
Vintage pieces are pre-owned, one-of-a-kind items. The photographs and the description in each listing form the agreed description of the item and of its condition. Signs of wear, patina and any characteristics disclosed in the listing form part of the agreed characteristics of the item and do not constitute a lack of conformity. Slight differences in colour rendering between screens do not constitute a lack of conformity. Each vintage piece is delivered with the Company's Certificate of Authenticity. Leather care products are new and are sold in their original packaging.
4. Prices
Prices are shown in euros and include French VAT where applicable. The same price applies to every destination. For deliveries outside the European Union no French VAT is charged, the price shown remains the price paid, and the import duties and taxes of the destination country are payable separately (see Article 6). Delivery costs are not included in the price and are displayed at checkout before the order is confirmed. The applicable price is the price displayed at the time of the order. In the event of an obvious pricing error, the Company may cancel the order and refund the Customer.
5. Payment
Payment is made at checkout through the Company's payment providers (Stripe, PayPal, Klarna and the payment methods they offer). The Company never has access to the Customer's card details. The Customer warrants that he or she is authorised to use the chosen payment method. If the payment is refused, the order is cancelled and the Customer is informed by email. Validation of the order constitutes acceptance of the prices, the Product descriptions and these Terms. Where a paid order contains an erroneous element (price, description, photograph, coupon), the Company may cancel it and refund the Customer.
For orders delivered outside the European Union, the European Economic Area and the United Kingdom, if the Customer cancels the order before dispatch, the non-refundable fees charged by the payment provider may be deducted from the refund. This deduction does not apply to consumers with delivery in the EU, the EEA or the United Kingdom, who are refunded in full under Article 8.
6. Delivery
The Company ships worldwide from France. Delivery options and costs are shown at checkout. Orders are prepared within 1 to 3 business days; in rare cases, in particular for vintage pieces transferred from our Paris stock, preparation may take up to 10 business days. The carrier's transit time is added to the preparation time. As soon as the order ships, the Customer receives an email with the tracking number.
Delivery dates and transit times communicated by the carriers are indicative. If the Products have not been delivered within the period indicated or, failing indication, within 30 days of the order, the Customer may ask the Company by email to deliver within a reasonable additional period and, if delivery has still not taken place, cancel the order; the sums paid are then refunded within 14 days (Articles L216-1 and L216-6 of the French Consumer Code).
Delivery takes place, and the risk of loss or damage passes to the Customer, when the Customer or a person designated by the Customer takes physical possession of the Products. We ask the Customer to check the parcel on delivery and to report any damage to the packaging or to the Products within 48 hours to contact@poetro.store, with photographs, so that the Company can file a claim with the carrier. This request does not affect the Customer's legal guarantees (Article 9).
For deliveries outside the European Union, the parcel may be opened and inspected by the customs authorities and may be subject to import duties, taxes and carrier handling fees of the destination country. These charges are the Customer's responsibility, are collected by the customs authority or by the carrier, sometimes by invoice after delivery, and the Company has no control over their amount. See our Shipping & Taxes page.
7. Force majeure
The Company is not liable for a delay or failure to deliver caused by circumstances beyond its control, including war, civil unrest, strikes, transport disruption, trade or customs restrictions, fire, flood, earthquake, supplier failure or interruption of utilities. In such a case the Company performs the order within a reasonable period once the event has ended or, where this is not possible, cancels the order and refunds the Customer in full without owing any further compensation.
8. Right of withdrawal, returns and refunds
This Article and our Return Policy govern returns. Which terms apply depends on the delivery destination.
8.1 Orders delivered within the European Union, the European Economic Area and the United Kingdom: statutory right of withdrawal
In accordance with Articles L221-18 et seq. of the French Consumer Code (Directive 2011/83/EU), a Customer acting as a consumer may withdraw from the contract within 14 calendar days of receiving the Products, without giving a reason. Consumers with delivery in the United Kingdom benefit from equivalent rights under the Consumer Contracts Regulations 2013, and the Company applies the terms of this Article 8.1 to them.
8.2 Orders delivered outside the European Union, the EEA and the United Kingdom: contractual returns
For orders delivered outside the EU, the EEA and the United Kingdom, returns are accepted only at the Company's discretion and only on all of the following conditions:
Products marked "Sale" or "Final Sale" and one-of-a-kind clearance pieces are not eligible for return under this Article 8.2.
9. Legal guarantees
Independently of the return terms above, a Customer acting as a consumer benefits from the mandatory legal guarantees:
To exercise a legal guarantee, write to contact@poetro.store with the order number, a description of the issue and photographs. Vintage pieces are sold in the condition described in the listing; wear and characteristics disclosed in the listing form part of the agreed characteristics and do not constitute a lack of conformity. The statutory information box on the legal guarantees is reproduced in the Appendix to these Terms.
10. Liability
Save for the legal guarantees in Article 9 and cases of bodily injury, death, fraud or gross negligence, the Company is not liable for indirect or consequential loss, and its liability for direct loss does not exceed the price of the Product concerned. Nothing in these Terms excludes or limits the non-waivable statutory rights of consumers.
11. Personal data and cookies
The processing of the Customer's personal data is necessary to handle the order. The Company processes personal data in accordance with the GDPR and the French Data Protection Act; details, including the list of providers, retention periods and the Customer's rights, are set out in our Privacy Policy. Audience measurement and advertising cookies are set only with the visitor's consent, given through the cookie banner.
12. Complaints
Any complaint is sent to contact@poetro.store with the order number and, where relevant, photographs. The Company replies within 7 days of receipt; where a complaint requires a longer examination, the Company informs the Customer within that period of the expected timeframe. This Article does not affect the statutory right of withdrawal (Article 8) or the legal guarantees (Article 9).
13. Applicable law, consumer mediation and jurisdiction
These Terms are governed by French law. In the event of a dispute concerning their interpretation, performance or termination, the Company invites the Customer to contact it first to seek an amicable solution.
Consumer mediation: in accordance with Article L612-1 of the French Consumer Code, the Company is affiliated with the consumer mediator CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, www.cm2c.net, contact@cm2c.net. Where a written complaint sent to contact@poetro.store has not been resolved within the timeframe of Article 12, a Customer acting as a consumer may refer the dispute to the mediator free of charge, within one year of the written complaint. Recourse to mediation is optional.
Failing an amicable solution, the dispute is brought before the competent French courts. This Article does not deprive consumers of the right to bring proceedings, or to defend themselves, in the courts of their country of residence, nor of the mandatory consumer protection rules of that country.
14. Withdrawal form
(Statutory right of withdrawal, Article 8.1. Complete and send this form by email to contact@poetro.store only if you wish to withdraw from the contract.)
To POETRO SARL, 43 rue Paul Déroulède, 06000 Nice, France, contact@poetro.store:
I hereby give notice that I withdraw from my contract of sale of the following Product(s): ………………
Order number: ………………
Ordered on: ……………… Received on: ………………
Name of the consumer: ………………
Address of the consumer: ………………
Signature of the consumer (only if this form is sent on paper): ………………
Date: ………………
15. Website availability
The Company is not responsible for any inconvenience or loss resulting from the use of internet services, including service interruption, computer viruses or external intrusions, or from any event recognised as force majeure.
16. Miscellaneous
If any clause of these Terms is held invalid or unenforceable, the remaining clauses remain in force and the clause concerned is replaced by a valid provision as close as possible to it. For any question, write to contact@poetro.store.
17. Customer reviews
Who can leave a review. Only customers who have bought a product from us can review it. Each review is linked to the order it concerns, which is how we check that it comes from a real purchase; such reviews are marked "Verified purchase".
Checking and publication. Every review is read by our team before it is published. We publish all reviews, positive and negative, except those containing insults, personal data or content unrelated to the purchase. If we decline a review, we tell its author why by email. Reviews are published as soon as they have been checked, and at the latest within 30 days of being submitted.
No compensation. We do not pay for reviews and do not offer any discount, gift or other benefit in exchange for a review.
Order and rating. Reviews are shown in chronological order, newest first, with the date on which they were submitted. The average rating shown on our website is calculated from all published reviews.
How long reviews stay online. Published reviews stay online until their author asks us to remove them.
Questions and reports. To have your review changed or removed, or to report a review you believe breaks these rules, write to contact@poetro.store.
Appendix: statutory information on the legal guarantees
Information box required by French law (Article L211-2 of the French Consumer Code and the order of 30 December 2022). English translation followed by the official French text.
The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. For second-hand goods, during a period of twelve months from delivery, the consumer is only required to prove the existence of the lack of conformity and not the date of its appearance.
The legal guarantee of conformity entitles the consumer to the repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience. If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer asks for repair but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement.
The consumer may obtain a reduction of the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if: 1° the seller refuses to repair or replace the goods; 2° the repair or replacement takes place more than thirty days after the request; 3° the repair or replacement causes a major inconvenience for the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods; 4° the non-conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity. The consumer is also entitled to a price reduction or to the termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination; the consumer is then not required to ask for repair or replacement first. The consumer is not entitled to terminate the sale if the lack of conformity is minor. Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the repaired goods are delivered.
The rights set out above result from Articles L217-1 to L217-32 of the French Consumer Code. A seller who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be raised to 10% of average annual turnover (Article L241-5 of the French Consumer Code). The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.
Texte officiel : Le consommateur dispose d'un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Pour les biens d'occasion, durant un délai de douze mois à compter de la délivrance du bien, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci. La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui. Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénéficie d'une extension de six mois de la garantie initiale. Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien. Le consommateur peut obtenir une réduction du prix d'achat en conservant le bien ou mettre fin au contrat en se faisant rembourser intégralement contre restitution du bien, si : 1° Le professionnel refuse de réparer ou de remplacer le bien ; 2° La réparation ou le remplacement du bien intervient après un délai de trente jours ; 3° La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque le consommateur supporte définitivement les frais de reprise ou d'enlèvement du bien non conforme, ou s'il supporte les frais d'installation du bien réparé ou de remplacement ; 4° La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse. Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la réparation ou le remplacement du bien au préalable. Le consommateur n'a pas droit à la résolution de la vente si le défaut de conformité est mineur. Toute période d'immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir jusqu'à la délivrance du bien remis en état. Les droits mentionnés ci-dessus résultent de l'application des articles L. 217-1 à L. 217-32 du code de la consommation. Le vendeur qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 241-5 du code de la consommation). Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le bien est conservé ou à un remboursement intégral contre restitution du bien.